There are several ways customers can reach to the businesses, right from social media, email, SMS, phone call, WhatsApp, etc. But, nowadays a lot of customers and users prefer to chat directly with the company representative through the live chat. A lot of companies now support customer queries via live chat only. This is the quickest, easy, and best way to help the customers. It’s cost-effective than phone support. Requires almost no hardware, no downtime, and works very well for quick answers. It’s evident that best live chat software can help the businesses immensely. And it can have a significant impact on user experience as well.
Live chat as a source of lead generation contributes to almost 19% of the entire business, which is huge.
How to Select Best Live Chat Software
The live chat software you use is a major factor in whether that impact is a positive or negative one. An effective live chat tool needs to be intuitive, easy for chat operators to use, and responsive on every device. It should be responsive to both visitors and customers seeking more information or needing help with an order or any problem they might be facing.
There are over 50 companies that offer live chat software, but it is difficult to know which of that software out there is right for your business.
In this post, we’ll take a closer look at the 5 best live chat software for websites, so you can decide which one’s best for you.
Drift
First on our list of best live chat software is Drift. Drift is the best “conversational marketing” platform. It helps businesses make the most of their sales team’s time, and it utilizes automation to filter down the qualified leads.
The LeadBot feature of the software itself is intelligent enough to qualify site visitors, which will then deliver only the most qualified potential customers and clients to the sales team. This cuts down on the time the salespeople spend answering basic questions.
Cost: $1200/month
Kayako
The second of our list of live chat software is Kayako. Kayako is the world’s leading multi-channel help desk and live chat software. With built-in web-centric customer support solutions, it enables organizations to deliver a better live chat support experience to their customers and, as a team, work and collaborate more effectively.
It is quick and easy to integrate and features an organized shared inbox. Helps the experts answer the customer questions quickly with verified resource links. It allows integration in multiple languages across live chat, email, Facebook, Twitter, and many other platforms. It offers a 360-degree approach to convert visitors into paying customers.
Cost: INR 1914/Month
Intercom
Third, on our list of live chat software is intercom. Intercom is designed to be an all-in-one tool for customer communication. Intercom offers chat solutions, messaging products, marketing, and customer service all in one platform. The technology built-in uses the most advanced machine learning and Artificial Intelligence, making it arguably the most innovative software to date.
Cost: $155/month
Bold360
Fourth on our list of live chat software is Bold360. Bold360 is equipped with the most innovative and intelligent machine learning benchmarked with industry-leading software. The A.I. chatbot of bold360 is designed to help businesses “engage smarter” using Artificial Intelligence and machine learning to better understand each customer and drive results from its automated triggers which keep the customer engaged.
Cost: $270/month for A.I.
Velaro
Fifth on our list of live chat software is Velaro. Velaro is designed to be an all-in-one solution for customer support and engagement. It includes an easy-to-follow wizard to get your live chat service set up in less than 2 minutes.
With features like before and after chat surveys, department routing, full customizability, and detailed reporting, Velaro has a good deal of services. It is cost-effective.
The platform can automatically direct users with simple questions to less experienced agents, to free up experienced agents for more complex issues. This helps you make the most of your team and more effectively help your visitors.
Velaro also integrates with a wide range of third-party systems including Google Analytics, Google Translate, Salesforce, Netsuite, SugarCRM, Microsoft Dynamics, Vonage, Twillo, etc.
Cost: $149.95/month
Conclusion
Given the impact that Live Chat can have on your conversions, customer retention, and revenue, it’s worth investing in it. Spend time to research and learn as much as you can about the software before adding it to your site.
Though there are a lot of cheaper and even free options (tawk.to) which you can use. But, if you want to deliver the best user experience to your customer, go for the best software. A software that fulfills your business needs.
